Starbucks is training its baristas to de-escalate conflict after taking away popular perk
Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic buttons' in some shops. Earlier this month, the coffee chain announced that customers will have to make a purchase to enjoy its spaces, including restrooms. The shift marked the end of a seven-year experiment in open-door inclusivity, which allowed Americans to visit locations without buying anything. In preparation for any anger or conflict that could arise from this, Starbucks is conducting three-hour training sessions for employees.
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